“Event” means an entertainment event including, without limitation, a concert, exhibition, sports, attraction, theatrical and/or music event to be held at a Venue in respect of which we have the right to sell you Tickets.
“Tickets” means tickets or other types of evidence (including electronic tickets) for an event sold by us to you on behalf of the organisation responsible for the event for the right to occupy space at or to attend an event.
“Venue” means any facilities or locations of any nature where the event is being held.
“We” means Last Second Tickets on behalf of [Everything Everywhere Limited] “Us” and “Our” shall be read accordingly.
“You” means you or anybody who in our reasonable opinion is acting with your authority or permission. “Your” shall be read accordingly.
“Promoter” means the person, firm or company staging the event if different from the Venue and us.
“Ticket Provider” incorporates any other company authorised to sell or distribute tickets on behalf of the venue or promoter.
“Experience Day Voucher” means a voucher with a unique code for an experience that can be redeemed with an Experience Day Supplier.
“Experience Day Supplier” means a supplier that offers activity days for purchase only by using an Experience Day Voucher.
These Terms and Conditions incorporate and should be read in accordance with the Venue, promoter's or ticket provider's terms, conditions and regulations, copies of which are available upon request from the Venue. In the event of any inconsistency between the terms in relation to venue or promoter requirements, those of the promoter shall prevail. If no promoter, those of the venue shall prevail.
These Terms and Conditions are an extension of STAR’s Code of Practice, which is available from STAR, www.star.org.uk.. Queries in the first instance must always be raised with us via the contact form on the EE Tickets website. STAR is a mediation service and cannot assist with general queries.
All Tickets are sold subject to availability and to these Terms and Conditions.
These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of Tickets constitutes acceptance of these Terms and Conditions.A valid Ticket must be produced to get into an event.
Removing any part of, altering or defacing the Ticket may invalidate your Ticket.
It is your responsibility to check your Tickets as if you have made a mistake it cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately if there is a mistake.
We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets. Duplicates are only issued at the discretion of the Venue, promoter or ticket provider acting reasonably. If duplicates are being issued, a reasonable administration charge may be levied.
We and the venue, promoter or ticketing provider reserve the right to provide alternative seats at an event to those specified on the Ticket if the staging of the event reasonably requires, provided they are of no less value to that stated on the Ticket.
Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required.
Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos or intellectual property appearing on the Ticket.
4. Price and Payment
The price of the Ticket shall be the price set at the time We accept your order.
All prices set are inclusive of any applicable taxes and booking fees but exclusive of any collection or delivery fee. Booking, transaction, restoration and delivery fees are clearly shown during your booking process and prior to payment.
No order will be accepted until We have received full payment by credit or debit card.
Dependent upon the Venue, promoter or ticket provider you may be able to download e-tickets at the point of purchase.
We reserve the right to make Tickets available for collection at the Venue box office. You will be notified by telephone or email of the arrangements for collection (using the details provided at the time of ordering).
If you are collecting your Tickets from the Venue box office, you must have your acknowledgement of order and the credit/debit card used to make the order with you. You will be able to collect your Tickets 90 minutes prior to the start of the event, please allow adequate time to collect your tickets, 60-90 minutes, as a general rule which may vary depending on the venue.
You may also have the option of having your tickets delivered by post, please ensure that your delivery address is correct and fully completed at the time of booking. If Tickets dispatched by royal mail ordinary post, special delivery or registered post are returned to us as “addressee unknown” We reserve the right to cancel your booking and make a refund of the Ticket price only.
If your Tickets are not being held at the Venue box office, and you have not received your Tickets from us 72 hours prior to the event, please contact us via e-mail at: email@example.com
If you are purchasing an Experience Day Voucher from us then this be emailed to you by the Experience Day Supplier on the following business day.
6. Changes to an event
The organiser of the event and/or the Venue reserves the right to make alterations to the published event programme where reasonably necessary.
Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a material change to the programme of event.
Where an event is cancelled or rescheduled (subject to below) by the Venue or promoter, where an event is cancelled or rescheduled due to circumstances beyond our control, or where there is a material change to the programme of the event, you will be entitled to claim a refund from us in accordance with this clause.
For Experience Day Vouchers you have 28 days from the date of purchase to apply for a refund if the voucher has not been used. To apply for a refund on Experience Day Vouchers only, please email firstname.lastname@example.org.
A “material” change is a change, which, in the promoter’s reasonable opinion, makes the event materially different to the event that purchasers of the Ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance shall not be a material change.For festival based events (both indoor and outdoor), We cannot guarantee availability of all advertised activities. Availability of activities may differ on the day of the event, the understanding of which You agree to by making a purchase for a festival based event.
Where an outdoor event is cancelled or curtailed because of adverse weather, We shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Venue’s or promoter’s rules.
Where such a refund is sought you must bring this to our attention as soon as possible upon becoming aware of such change, cancellation or where the event has been rescheduled, prior to the rescheduled event.
The refund for Tickets equals at least the price paid excluding any booking, transaction or delivery fees.
In order to claim your refund We will require your complete unused Tickets. Refunds shall only be made to the person who purchased the Tickets and to the same payment method as was used to purchase the Tickets.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
Personal arrangements including travel, accommodation or hospitality relating to the event, which have been arranged by you are at your own risk.
Liability for the cancellation or rescheduling of an event, or for material changes to an event, will be limited to the refund as set forth in section 5.
Neither the Venue, the promoter, ticket provider nor We will be responsible for any loss, theft or damage of your personal belongings, other than caused as a result of our negligence or that of the Venue or the promoter or other breach of statutory duty.
9. Cancelled/Re-scheduled Events
It is your responsibility to ascertain whether an event has been cancelled or re-scheduled and the date and time of any re-scheduled event.
Where an event is cancelled or re-scheduled, We will use reasonable endeavours to notify you using the details you provided us with at the time of ordering.
You can cancel Experience Day Vouchers with the first 28 days from purchase and when a code has not been redeemed. Once a voucher has been redeemed a refund will no longer be available. All refunds are made at the discretion of Last Second Ticketing Limited. Please note, personalised items do not fall under our standard refund policy and can only be refunded if damaged or faulty.
We do not guarantee that you will be informed of such cancellation before the date of the event.
It is your responsibility to inform us of any change to the contact address, telephone number or email address you provide us with at the time of ordering.
For football and other sport fixtures, no guarantees can be given that the event will take place at a particular time or on a particular date. The Venue, the promoter and We reserve the right to reschedule any such event without notice and without any liability whatsoever.
The details given on football or sport fixtures tickets are indicative only and it is your responsibility to check the final arrangements for any fixtures for which you have tickets including the date and kick-off time of any such event.
10. Use of Details and Data Protection
As part of the ticket transaction and to fulfill your order we will need to share relevant information about you with the Promoter, Venue or ticket provider who reserves the right to contact you regarding the event. If you do not wish to be contacted in this way it is your responsibility to communicate this directly to the Promoter, Venue or ticket provider.
11. Resale/use of Tickets and Property
Resale or attempted resale at a price higher than that printed on your confirmation or ticket will be seen a breach of these terms.
On certain events it is illegal to transfer or sell tickets irrespective of the transaction value.
12. Void Tickets
Any Ticket obtained in breach of these Terms and Conditions shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a Void Ticket in order to gain or provide entry to an event may be considered to be a trespasser and may be liable to be ejected and liable to legal action.
Void Tickets are non-refundable.
13. Restrictions on the Purchase of Tickets
Tickets may be restricted to a maximum number. Any such restriction shall be notified to you at the time you book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number and without the agent’s agreement, without prior notice unless the purchase of excess was due to our error.
14. Conditions of admission
The management of the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right.
By way of example, the Venue may remove a Ticket holder who:
1. Has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
2. Uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
3. In the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or
4. Fails, when required, to produce proof of identity or age.
You must comply with instructions and directions given by Venue staff and stewards. No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.
15. Restrictions and Prohibitions
The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden.
Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of an event in breach of these conditions shall belong to the promoter. The promoter and Venue will not be liable for any loss, theft or damage to confiscated items.
By attending an event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The promoter may use such films and recordings (including any copies) without payment.
Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the event any sponsorship, promotional or marketing materials.
Mobile telephones and messaging equipment must be switched off during the event.
Alcohol may only be consumed in public bars and other authorised areas.
Smoking is not permitted unless within a designated smoking area (if any).
The following are not permitted within any Venue:
1. Animals (with the exception of guide dogs)
2. Laser pens
3. Your own food and drink (unless permitted by the Venue)
4. Bottles, cans or glass containers (unless permitted by the Venue)
5. Any item which may be interpreted as a potential weapon (e.g. umbrellas) including sharp or pointed objects (e.g. knives)
6. Illegal substances
The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the Venue, may cause danger or disruption to other members of the audience or the event or is one of the items not permitted in the Venue as listed above.
Every effort shall be made to admit latecomers to events at a suitable break in the event, which may be the interval, but late admission cannot be guaranteed.
Ticket holders may only leave and re-enter the Venue during an event at the discretion of the management of the Venue. Otherwise, there will be no re-admission or pass-outs of any kind.
The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which you do not hold a Ticket is strictly forbidden.
16. Health and Safety
Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the event.
If Ticket holders have any special requirements or concerns about any special effects, which may be featured at the event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.
17. Dispute Resolution
If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end, We shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties.
Although this does not restrict your rights to pursue court proceedings, if We are unable to settle any dispute by negotiation within 21 days, the parties may attempt to settle it by mediation.
To, initiate mediation a party must give written notice to the other parties to the dispute requesting mediation. The mediation shall be conducted in accordance with the STAR Code of practice and dispute resolution procedure current at the date of the referral which sets out, the procedures to be adopted, the process of selection of the mediator and the costs involved, and which terms are deemed incorporated into this agreement.
Please note that STAR cannot assist with general enquiries and is there as a mediation service if we are unable to settle any dispute by negotiation within 21 days.
If, We delay or fail to enforce any of these Terms and Conditions it shall not mean that We have waived our right to do so.
We shall be entitled to assign any of our rights and obligations under these Terms and Conditions provided that your rights are not adversely affected.
If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.
21. Third Parties
Any person, other than the Venue, promoter or ticket provider not a party to these Terms and Conditions shall have no rights under the Contracts (rights of Third parties) act 1999 to enforce any term of these Terms and Conditions.
The act can give rights under some contracts to third parties who are not parties to those contracts but in this case only We, the Venue, promoter, ticket provider and you (or your assignees permitted hereby) have rights and obligations under this contract.
22. Force Majeure
For the purposes of these Terms and Conditions, “Force majeure” means any cause beyond our control including, without limitation, act of god, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force majeure.
This Clause does not affect the terms of Clause 7.
23. Amendments and Variations
We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue and the promoter. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that you consider has been agreed. If they do not then you should speak to any member of staff. After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both you and We agree this is in writing).
24. No Partnership or Agency
Nothing in these Terms and Conditions and no action taken by you or us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between you and us beyond the relationship created under these Terms and Conditions.
25. Entire Agreement
These Terms and Conditions, and the terms and conditions of the Venue, the promoter and ticket provider and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties. Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms of Conditions or not) other than as expressly set out in these Terms and Conditions.
Nothing in this clause shall operate to limit or exclude any liability for fraud.
26. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
27. About Last Second Tickets
Last Second Tickets is a ticket agent. As a ticket agent We sell tickets to you on behalf of venue, promoters and other authorised ticket providers.
Last Second Ticketing Ltd (trading as Last Second Tickets) is registered in England and Wales,
number 07034839. Registered Office: 3rd Floor, Medius House, 2 Sheraton St, London W1F 8BH